Thank you for your purchase! We offer refunds and/or reprint options within the first 7 days after receiving your purchase. Damaged or low quality printed products will be reviewed by our staff to determine if we will offer a full refund, credit or reprint of your purchased product. If 7 days have passed since your purchase, you may not be offered a refund, reprint and/or exchange of any kind. Please email us your order #, a description of the problem and pictures of damaged or low quality prints to firstname.lastname@example.org for a review of your claim.